Losing a wheelchair to theft can be incredibly stressful, especially when it’s something you rely on every single day. Beyond the financial cost, suddenly being without your mobility equipment can make even basic routines much harder while you try to figure out what to do next.

We explain what to do if your wheelchair is stolen and how to protect your equipment moving forward below.

Key Takeaways:

  • Filing a police report and contacting your insurance provider are usually the first steps after a wheelchair is stolen.
  • Keeping records like serial numbers and receipts can help with replacement requests and insurance claims.
  • Taking precautions like using locks or GPS trackers may help reduce the risk of future theft.

How Common Is Wheelchair Theft?

The short answer is, a lot more often than you might think. As more people use mobility devices in public, they can be easier to take, especially in places without much security. A lot of time, it comes down to opportunity. If a wheelchair is left outside a store, in a hallway, or near an entrance, it can be an easy target, even if it’s only for a few minutes.

What to Do If Your Wheelchair Was Stolen

If your wheelchair is stolen, the most important thing is to act quickly so you can start the process of replacing it and, if possible, recovering it.

1.File a Police Report

The first thing you should do is file a police report, which will create an official record of the theft and is usually necessary if you plan to file an insurance claim or request a replacement.

When you report it, include details such as the make and model, color, and any unique features. If you have a serial number, include that too.

Filing a report also gives law enforcement a chance to track patterns in your area, and can help recover stolen equipment in some cases.

2.Notify Your Insurance Provider

Once you've filed a police report, your next step should be contacting your insurance provider. Some people don’t realize wheelchairs may be covered under their policy, especially if they’re considered medically necessary equipment. Your provider will usually ask for a copy of the police report and may request additional documentation.

This is also usually a good time to ask and see what your policy actually covers. For instance, some plans may cover a full replacement, whereas others may only pay for part of it.

3.Contact Your Mobility Equipment Supplier

Get in touch with your mobility equipment provider after speaking with your insurance company. They can help you get a better idea of your options and walk you through the process of getting a new one. Depending on your situation, you may need a new evaluation or updated paperwork before actually getting a replacement chair.

4.Take a Few Extra Steps While You Wait

While those pieces are in motion, there are a few other things you can do that might help:

  • If you have photos, receipts, or any paperwork related to your wheelchair, gather those together. It can make identifying or replacing it a little easier. You can also keep an eye on local online marketplaces or community groups in case it shows up there.
  • If you do come across something that looks like your wheelchair, it’s best to contact the police rather than trying to handle it yourself.
  • And if you’re feeling stuck in the meantime, reaching out to local support groups or community organizations can help. Some may be able to point you toward temporary equipment or other resources while you wait for a replacement.

What Can I Expect from the Wheelchair Replacement Process?

While it varies, the replacement process can take some time, depending on your insurance and the type of chair you need. The main factor is how long it takes for insurance to say yes. Some claims are processed quickly; others simply need more time to be looked over. The timeline can also change based on when the wheelchair you need is available, especially if it’s a custom setup.

If you can, look into short-term options like renting or borrowing a wheelchair so you can stay mobile while you wait.

How Can I Prevent My Wheelchair from Being Stolen?

You can’t completely prevent theft, but there are a few things that can help lower the risk.

If you can, keep your wheelchair somewhere secure when you’re at home, and try not to leave it unattended when you’re out, even if it’s just for a short period of time. In places where you have to step away, sometimes a lock is one of the best ways to add an extra layer of protection.

Some people also add a small GPS tracker to their wheelchairs so they’re easier to locate if they go missing. Also, something as simple as putting your name or contact information on the chair can help, too, especially if someone finds it and wants to help get it back to you.

Is Wheelchair Insurance Worth It?

Yes, it can be worth it since replacement wheelchairs can be expensive, especially if they’re customized. Having insurance could help you cover those costs if something unexpected were to happen, like theft or unexpected damage.

That said, it really depends on your situation. If you rely on your wheelchair every day, having that extra layer of protection could, at the very least,  provide some peace of mind.

Was Your Wheelchair Recently Stolen? Contact Our Mobility Experts!

If your wheelchair was stolen, Freedom Mobility is here to help however we can. Our team can assist with insurance paperwork and help you figure out the next steps, even if we weren’t the original provider for your wheelchair.

Whether you just need guidance or help replacing a custom wheelchair, give us a call at 1-800-980-5696 or contact us online to learn more.