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COVID-19

Freedom Mobility is Here to Serve You!

To Our Valued Customers,

Everyone at Freedom Mobility shares in your concerns surrounding the Coronavirus (COVID-19). As a Home Medical Equipment Supplier, we provide essential services which enable our customers to remain independent and safe at home. We take that responsibility seriously by mobilizing our team to respond to the emergent need for our products and services during the COVID-19 pandemic. Our top priority is to maintain the safety and well-being of our customers and employees. 

What We Are Doing

We regularly monitor coronavirus (COVID-19) updates and implement stringent protocols in accordance with guidelines set forth by the Centers for Disease Control and Prevention (CDC) and local health authorities. We also take extraordinary precautions in tailoring our business practices to combat and prevent the community spread of COVID-19. While our goal has always been to minimize any disruptions to regular business, we enacted the following changes in response to COVID-19:

Employees

  • At Freedom Mobility, implementing precautionary measures to ensure a clean and safe environment at all times, not just during a health crisis, is a standard way of doing business that is reflected in our accreditation from BOC. As a condition of our accreditation, we are required to have very rigorous and stringent infection control protocols and standards in place. With COVID-19, we have increased the frequency and intensity of regularly scheduled cleansing and disinfection efforts in our facilities and delivery vehicles.
  • We reinforce universal precautions for personal interactions and equipment handling and utilize personal protective equipment (PPE) as necessary and recommended by local health agencies.  
  • We require all employees to pass a mandatory Standard Precautions and Infection Control course which covers how to protect against transmission of the virus, including hand-washing protocols and enhanced cleaning of high-touch areas.
  • We disinfect commonly used surfaces, such as doorknobs, keyboards, remote controls, desktops, etc., before and after each use.

Patients

  • We are here to serve you by phone and provide delivery service to your home during our regular business hours: Mon - Fri, 8 am – 6 pm PT.
  • Our public lobby hours are: Mon - Fri, 10am - 4 pm PT.
  • We conduct a COVID-19 screening questionnaire prior to all in-home evaluations, deliveries, and repairs to ensure proper precautions are taken. Appointments will be rescheduled if a potentially high-risk scenario is identified.
  • We utilize technology-based solutions such as FaceTime, Facebook Messenger, Skype, and GotoAssist to conduct equipment and repair evaluations remotely if requested. This cannot be done in all circumstances, but we will utilize this approach when possible.
  • We equip our Drivers, ATPs, and Field Service Technicians with personal protective equipment (gloves, mask, bodysuit, foot covers, etc.) for all home deliveries, evaluations, and repairs as necessary and recommended by local health agencies.
  • We take photos of deliveries to serve as proof of delivery instead of requiring customer signatures. This is a temporary measure to help minimize points of close contact to protect our customers and employees from the spread of COVID-19. The patient must still acknowledge that Freedom Mobility is making the delivery and show a government-issued photo ID.

If you need any additional information or further updates about COVID-19, we encourage you to consult the CDC website for the latest information.

Thank you for entrusting us to safely deliver essential home medical equipment and services during this unprecedented and challenging time.

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