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Our Repair Service

Need repairs or adjustments? Our service team will come right to your door. That means 100% less hassle for you!

You’ve gone through The Process to obtain your Complex Rehab power or manual wheelchair through Freedom Mobility Center; you’re more mobile than ever before, meeting your appointments and getting around your house with ease; and then it happens. The batteries stop holding a charge, the joystick is acting up, or you notice your tire's tread has worn bald. What do you do when your newfound mobility breaks down? You call your friends at Freedom Mobility Center! Even if your power wheelchair was provided by another company, we can help you!

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Call 1-800-980-5696 option 3

What good is a customized power wheelchair if no one’s there to fix it when it stops working? We pride ourselves on the belief that your continued mobility and well-being is the foundation of our success. Years ago, when insurance coverage cutbacks and tightening documentation requirements drove so many power wheelchair companies to close their repair departments, we dug in our heels and EXPANDED our repair department. Why? Because we know that mobility is an ongoing battle and we’re here to make sure you succeed.

Curious about how the repair process works? Let’s lay out the steps:

Documentation:

You’ll reach out to your doctor’s office, explain that your wheelchair is in need of repair, and ask the doctor to fax a prescription to Freedom Mobility at (510) 722-2263. The Rx should read “Power Wheelchair Repair” or "Manual Wheelchair Repair." If your doctor agrees you have a continued need for your wheelchair, she’ll write the Rx and fax it to us. She may ask you to come in for an appointment, but many doctors send this Rx after a simple phone call from you.

Schedule:

After we receive the Rx from your doctor, one of our Repair Center representatives will call you to discuss the issues you’re experiencing with your wheelchair. They’ll also schedule an in-home appointment on our next possible route in your area. To fit with your schedule and ours, this step may take 2 - 14 days.

Diagnostic & Repair:

The day of your appointment. Our delivery specialist, a skilled power wheelchair technician, will arrive at your door to examine and diagnose the issues with your wheelchair. Minor repairs can usually be performed on the spot. However if a part needs to be special ordered, a detailed diagnostic report will be generated and sent back to our repair center. Bear in mind that for more complex repair issues, we may need to pick up your wheelchair in order to perform more detailed diagnostics and testing in our full service repair center. You’ll be given a copy of your signed appointment form with a sales order number to help you keep track of the repair process and your wheelchair. Loaner wheelchairs may be available upon request. Please contact our Repair Center for more details.

Pick Up:

Major overhauls, modifications, and/or more complex repair issues usually require us to pick up your wheelchair to complete the service in our shop. Back at our repair center, we will complete a full diagnostic on your wheelchair and perform various tests to identify which parts need replacement.

Quote:

Our skilled repair technicians will use the results from the diagnostic report to select the exact parts needed to repair your wheelchair. We’ll then submit a list of these parts to the wheelchair manufacturer to obtain a price quote.

PAR:

Some insurances require us to obtain prior authorization before we can complete any repairs even if you already have an Rx from your doctor. For these payers we submit the diagnostic report, price quote, Rx, and any other documentation required by your insurance provider as a Prior Authorization Request (PAR). This step is a common cause of delay in the process as your insurance provider may ask for additional information or may deny the request. Resolving these problems may take some time but we promise to fight for you! In most cases, a denial is only a temporary obstacle to overcome!

Copay:

Certain insurances require their members to pay a portion of their medical services. If you have a copay, our service team will contact you to inform you of your copay amount and collect payment. For your convenience, Freedom Mobility Center offers several different financing options.

Order:

Your PAR has been approved! Once we have insurance authorization and copay arrangements have been settled, we order your parts. This step takes 2-6 weeks depending upon the number of different manufactures involved. More complex repairs may require components from multiple manufacturers.

Schedule:

With everything ready to go, we will schedule another in-home visit to install the new repair parts. For those more complex cases, we will order and install the new parts in our shop and test them to make sure we’ve solved the problem. We will then call you to schedule the return of your wheelchair.

Repair & Delivery:

The day of your scheduled appointment has arrived! Our delivery specialist will arrive at your home, install the new parts, test your equipment to make sure it’s in good working order, and make any adjustments. If we picked up your chair on our previous visit, we will have already performed the repairs and tested your power wheelchair in our shop. At delivery you’ll be back on the move, just like that!